Published – December 2024
The Evolution of Cloud Strategies: Why Companies Are Rethinking Public Cloud Commitments
Over the past decade, cloud computing has fundamentally reshaped businesses’ operations, enabling unparalleled scalability, flexibility, and rapid innovation. Public cloud giants such as AWS, Google Cloud, and Microsoft Azure have driven a new digital transformation era, allowing enterprises to expand computing power without heavy capital expenditures. Yet, in recent years, we’ve witnessed a significant shift in the industry as businesses reconsider their commitments to purely public cloud infrastructures. Increasingly, companies are adopting hybrid and multi-cloud strategies to better align with their distinct needs.
Published – June 2023
With a vision of Open Source on the Mainframe as the standard for enterprise class systems and applications, the Linux Foundation’s Open Mainframe Project is continuing to attract community members who share their mission to eliminate barriers to Open Source adoption on the mainframe.
Published – May 2023
The dramatic growth of generative AI tools, including ChatGPT, is setting off alarm bells all over for very different reasons. One of those relates to cyber security implications. Cyber defense company Darktrace recently published a blog post summarizing new data collected from its customer base, which points out a correlation between increasing social engineering attacks with the rising use of AI software.
Five Healthcare Contact Center TrendsThat Are Improving Patient Outcomes While Addressing Rising Costs
Published – May 2023
Just as the healthcare landscape is undergoing constant change, so is the omnichannel contact center industry, and at the intersection of these two market forces, providers, payers, and patients are benefitting. When digital transformation of voice, video, chat, text messaging, and automated systems are orchestrated around the secure capture and analysis of data, not only are experiences simplified, but deep insights generated are being fed back into new innovations as part of a modern “virtuous cycle.”